Category " Customer Service"

As 2012 gets under way I have found myself having to make another choice. This month my trusty Fiat Punto, which I have owned since it was new in January 2005, is due for tax, insurance and MOT. At 87,000 miles this was going to hurt! You may have read about my windscreen wipers breaking […]

Isn’t it strange how ‘life’ seems to bring us events in 3’s? How often are we in danger of a couple of things going ‘wrong’ and then we almost expect a third? We then anticipate the prediction which so often happens and we are then in danger of letting everything else drag us down! I […]

Last week when I posted about the fact I was moving out of the home I shared with Clive back to be near my family, I concluded by posing the question about making each day count. Clive often spoke about how we ‘only have today’. Losing him so suddenly really woke me up to that. One […]

This week has been a good example of customer service – brilliant and not! Mum and I spent some time in London last Tuesday, the day after we’d seen Shayne Ward in Rock of Ages. I was still feeling good for the first time properly since I lost Clive! I then left Mum to get the train […]

Clive was a big fan of using a dictionary. He relished words and had spoken about studying for a degree. Yet another thing he will no longer do. I have just looked up the word ‘Vulnerable’. Wikipedia says:- Vulnerability refers to the susceptibility of a person, group, society or system to physical or emotional injury or attack. The […]